Privacy Policy
Last updated: October 2026
1. Who We Are
This privacy policy applies to Pest Control Bulawayo ("we", "us", "our"), a pest control service provider operating in Bulawayo, Zimbabwe. Our website is pestcontrolbulawayo.com.
2. Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit a contact or inspection request form on our website
- Contact us through the website form or email us directly
- Use our pest control services
The information we collect may include:
- Your name
- Phone number
- Email address (if provided)
- Property address or suburb
- Details of your pest problem
- Any additional information you provide in the message field
We also automatically collect limited technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is used solely for website analytics and spam prevention.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and arrange a pest inspection
- Provide the pest control services you have requested
- Follow up after treatment to ensure the service was satisfactory
- Contact you about related services that may be relevant to your property
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.
4. How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Form submissions are transmitted over encrypted connections (HTTPS) and stored securely in our database. Access to personal data is limited to authorized personnel who need it to provide our services.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to contact you
To exercise any of these rights, contact us using the details on our contact page.
7. Cookies and Tracking
Our website uses essential cookies to ensure the website functions correctly. We may use analytics cookies to understand how visitors use our site. These cookies do not collect personally identifiable information. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to external sites (such as WhatsApp or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any external site you visit.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us through our website contact form or by emailing us directly.